WHAT IS MEDIATION?
Professional mediation is an alternative to ignoring conflict, destructive confrontation, the silent treatment, non- cooperation, prolonged litigation, or even violence. It gives employees in conflict an opportunity to take responsibility for the resolution of their dispute and gain a sense of control of the outcome.
The professional mediator conducts a voluntary, confidential, and structured process that provides a safe atmosphere for people involved in a conflict to talk freely and openly about the issues that may have been festering for a while. The mediator skillfully facilitates the discussion between parties so that the disputants can consider a variety of options and share their perspectives. The parties in conflict, not the mediator, pose solutions and develop an agreement aimed at resolving the problem.
BENEFITS OF MEDIATION
With downsizing, layoffs, cutbacks, increased workloads and a more diverse workforce, conflict in today's work environment is more likely than ever, and the price of conflict is great!
Conflicts in the workplace affect everyone, and if conflicts are not addressed and resolved quickly, they can escalate.
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The Cost Of Conflict In The Workplace
Increased health care costs
Hostile work environment
Low employee morale
Frustration with management
Law suits & complaints to government agencies
The Benefits Of Mediation
Focus on manager's time
Significant health care cost savings
Reduces tension, fear and anger
Improves workplace morale
Confidence in management
Eliminates filing complaints & law suits to
"A Positive Life Journey"
The goal is to address and when possible, help disputants rebuild or repair their working relationship.
The process is
time-limited, usually taking from six to eight hours, sometimes less.
Mediation has a strong educational
component, ideally leaving the disputants with understanding, skills, and a foundation of trust that enables them to cope with conflicts that may arise in the future. The goal is to create a win-win solution and negotiate a written plan that is mutually acceptable to the disputants.